File a Complaint
Positive customer service is our priority and that includes promptly and thoroughly addressing a complaint. Please follow the steps below to file a complaint involving the Arapahoe County Department of Human Services Child Support Enforcement Division.
Please note: These steps must be followed in order to ensure that any concerns are addressed appropriately and with all necessary information. If the steps are not followed in order, we will need to direct you back to the appropriate level for resolution.
You can also file a complaint with the Colorado Department of Human Service, Division of Child Support Enforcement by calling 303-866-4300 or visiting / writing:
1575 Sherman St.
Denver, CO 80203-1714
Complaint Procedure Steps
Please note: These steps must be followed in order to ensure that any concerns are addressed appropriately and with all necessary information. If the steps are not followed in order, we will need to direct you back to the appropriate level for resolution.
- Contact the specialist assigned to your case to discuss your concerns and seek resolution. To reach your specialist, please call 303-752-8900.
- If you feel as though your concerns were not resolved by your specialist, please contact your specialist’s supervisor.
- If you feel that your concerns were not resolved by the supervisor, please provide a written statement addressing your concern to the Child Support Enforcement division manager. The division manager will send you a written response addressing your concerns within five business days of receiving your statement.
- If you feel that your concerns were not resolved by the division manager, please provide a written statement to the Human Services Department director. The director will review your concerns, follow up with the Child Support Enforcement Division manager to gather all related information and then send you a written response to address your concerns. Below are the mailing address and fax numbers to submit your statement:
- Arapahoe County Human Services
14980 E. Alameda Drive
Aurora, CO 80012 - Division Manager Fx: 303-636-1586
- Department Director Fx: 303-636-1968
- Arapahoe County Human Services
State Department Information
You can also file a complaint with the Colorado Department of Human Service, Division of Child Support Enforcement by calling 303-866-4300 or visiting / writing:
1575 Sherman St.
Denver, CO 80203-1714
Contact Us
-
Bob Prevost
Deputy Director
Community and Child Support Services Division
Email
14980 E. Alameda Drive
Garden Level
Aurora, CO 80012
Ph: 303-752-8900
Fx: 303-752-8901
Relay Colorado: 711
Hours
Monday - Friday
8 a.m. - 4:30 p.m.