Program Resources & FAQs
Program Update: April 23
Given recent state-level changes to the COVID case dial, the Arapahoe County Board of Commissioners is pausing all new applications to the Five-Star Recovery Partner program.
The Board will review the program after the latest public health order from the Tri-County Health Department expires on May 16. All approved Five-Star businesses will maintain their certifications, operating under Level Blue capacity guidelines—even if the County’s COVID rates change in either direction—until further notice.
Additional Resources for Businesses
- Tri-County Health Department
- Colorado State
- Additional Forms and Guides
Frequently Asked Questions
Q: I submitted my application – can I start operating at the higher capacity limits?
A: No, there is no provision for self-certification. An inspection must be completed prior to receiving your certificate.
Q: I submitted my application! What’s next?
A: Depending on where your business is located, your application will be sent to either city or county staff for review and a live inspection will be scheduled. Once a business passes inspection and additional information is received, you’ll be certified for program participation.
Q: Why was I rejected from submitting an application?
A: If a business isn’t complying with the stated requirements, the application will redirect you to resources and additional information to ensure future compliance. We encourage you to read the guidelines, implement appropriate measures and reapply.
Q: Will this application cover all locations of my business?
A: No. You must submit an application for each individual location.
Q: How long will it take to be certified?
A: We are unable to commit to a set deadline at this time. Please know we’re processing applications as quickly as possible, recognizing how critical increased capacity is to business sustainability. We appreciate your patience.
Q: Is there any protection against potentially retaliatory employees or customers who may report a false compliance issue in order to have a business decertified?
A: Not from a legal standpoint. That’s why we do education on the first call and require visual verification prior to issuing a written warning. More information on the program’s compliance process is available on the Non-Compliance & Complaints tab of the FAQs.
Q: Can a business chose to decertify themselves?
A: Yes. The Five-Star Recovery Partner Program is voluntary. If decertification is desired, the applicant point of contact should email firstname.lastname@example.org requesting to do so.
Q: What does it mean to have sufficient quality ventilation?
A: If there is an HVAC system it should be:
- Equipped with the highest-rated filter available for the system.
- Set to run continuously when people are present (DCV disabled).
- Operated at the highest optimized settings for the space.
- Serviced by an HVAC technician at least twice per year.
If there is no commercial HVAC system, or an HVAC system that does not meet above requirements, then ventilation must be improved by:
- Incorporating portable air purifiers (preferably with HEPA filters) appropriate for space size, and/or
- Increasing natural ventilation through opening doors and windows to allow cross-ventilation and installing fans that operate to increase airflow in a unidirectional (non-recirculating) manner.
All businesses are encouraged to consult the Ventilation and COVID-19 Guide for a more thorough reference of tips and suggestions for ensuring sufficient ventilation.
Q: What is required for a customer symptom and exposure check?
A: The best practice for a symptom and screening check is to use the CDPHE screening form to ask if a patron has any symptoms, or was recently exposed to somebody known to have COVID-19. It is recommended that a temperature is taken as part of this process, but it is acceptable to verbally ask if the person has a temperature if necessary. Temperature checks are required for employee symptom and exposure checks.
Q: How can I promote Exposure Notifications to my customers and employees?
A: CO Exposure Notifications is a free and voluntary service developed in partnership with Google and Apple that can notify users of possible exposure to COVID-19. Learn more at https://www.addyourphone.com/
Q: How will complaints be resolved?
A: If a complaint is received against a business certified within the program, they can expect TCHD to follow their standard process:
- First complaint: Business receives phone call from TCHD within 72 hours to evaluate and address the concern and give the opportunity to correct.
- Second complaint: Upon visual verification of non-compliance, business receives formal written warning from TCHD/specific jurisdiction within 72 hours.
- Third complaint: May risk certification revocation. For all business with a third complaint, the Program’s Administrative Committee will review and decide if and what formal action may be taken within 72 hours. If necessary, TCHD or municipal partner to remove certificate with agreement of the committee.
Q: What is a citation for non-compliance?
A: A citation of non-compliance is either a state or local citation for a business that despite warnings and educational efforts, willfully violated the public health order. For the Arapahoe County program, any business that received a citation from the Tri County Health Department or State of Colorado after December 18, 2020, is ineligible to apply.
Q: Where should I send complaints about my (or others) businesses?
A: While we recommend first resolving any issues on-site, patrons can submit complaints to the Tri-County Health Department (TCHD) and/or the Colorado Department of Public Health & Environment (CDPHE). Certified businesses will have this information readily available on their certification poster; you can also contact: