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File a Complaint with CSS
Positive customer service is our priority and that includes promptly and thoroughly addressing a complaint.

Complaint Process Steps

Please follow the steps below to file a complaint involving the Arapahoe County Department of Human Services Community Support Services (CSS) Division.

Please note: These steps must be followed in order to ensure that any concerns are addressed appropriately and with all necessary information. If the steps are not followed in order, we will need to direct you back to the appropriate level for resolution.
  1. Contact the program specialist assigned to your case to discuss your concerns and seek resolution. To reach your program specialist, call our customer service center at 303-636-1170.
  2. If you feel that your concerns have not been resolved, please contact the customer service center and request a call from the program specialist’s lead worker or supervisor.
  3. If you feel that your concerns were not resolved by the phone call with the lead worker or supervisor, please contact our CSclient relations coordinator at 303-636-1481 to discuss your concerns and seek resolution.
  4. If you still believe your concerns have not been resolved by the client relations coordinator, please send a written statement to the CSdivision manager and outline any remaining concerns. The division manager will initiate a thorough review of all issues and you will be notified of the findings within 20 days.
  5. If you believe that your concerns were not resolved by the division manager, please send a written statement to the Human Services Department director and outline any remaining concerns. The director will determine the best course of response.

Contact Us
Bob Prevost
Community Support Services Division Manager
Email

Main Office
14980 E. Alameda Drive
First Floor
Aurora, CO 80012

Ph: 303-636-1170
Fx: 303-636-1426
TDD: 303-636-1522

Satellite Office
1690 W. Littleton Blvd.
First Floor
Littleton, CO 80120

Ph: 303-636-1170
Fx: 303-734-4301
TDD: 711

Benefits Fraud Hotline: 303-636-1835

Hours
Monday - Friday
8 a.m. - 4:30 p.m.