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Intake Teams
Child protection intake teams are responsible for the following services:

  • Our hotline receives calls regarding suspected child abuse and neglect from community members, as well as professionals who are required by law to report known or suspected child abuse or neglect. Each call is known as a referral.
  • The hotline worker asks questions to gather as much information about the child and his/her circumstances as possible. This may include questions about the child, the child's parents, the alleged perpetrator, the reason for the referral, including safety concerns, physical and behavioral indicators of the child and/or perpetrator, as well as perceived strengths of the family. 
  • Every report is screened through the review, evaluate and direct (RED) team where a group of caseworkers, supervisors and managers use specific information to determine if it meets legal criteria to be assigned for assessment.
  • The RED team uses statewide databases to research the criminal background, court history, as well as prior reports or involvement with the child welfare system for every child and family member in a referral.

  • When assigned, our intake team goes into the community to assess safety concerns in a family or home. 
  • Families who are assessed at a low to moderate risk level are offered a variety of intervention services designed to make the family and home safe for the child.

Families who are assessed at a higher risk are involved in a formal child welfare case and receive direct services from our permanency teams until safety concerns are resolved.

Contact Us
Department of Human Services
Children, Youth and Family Services Division

14980 E. Alameda Drive
Second Floor
Aurora, CO 80012

Ph: 303-636-1750

Monday - Friday
8 a.m. - 4:30 p.m.