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Service First

Service FirstArapahoe County will deliver reliable, timely and accessible county services that ensure a positive customer experience. 

Citizens rely heavily on their county government to maintain accurate property and motor vehicle records, manage the jail and provide resources for those in need. We strive for customer service excellence by taking time to understand the customer perspective and identify ways we can improve their experience.

We also know that a customer’s experience is linked directly to the service provided by our employees. To ensure a professional and courteous staff, we seek opportunities to engage our employees in meaningful training programs to create a consistent skill and knowledge base so we can meet or exceed your expectations every time you do business with us.

Outcomes
Achieve customer service excellence: Exceed customers’ expectations of the services, information and performance of Arapahoe County.

Customer Service Excellence

Foster employee development: Foster an environment where County employees are engaged and strive for customer service excellence through effective manager and employee development opportunities. 
 
What is an outcome, performance indicator, or a result measure?  Learn more about our Align Arapahoe Framework

How is the County performing?  Check out our monthly performance reports.

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