Infrastructure and Operations

Infrastructure provides support for network services, system administration, operations, desktop support and asset management. Network Services supports our data circuits and VoIP, as well as network security, performance management tools and cabling.

System Administration supports more than 200 application servers (of which 84 percent are virtualized), data storage, remote access, email and electronic archiving. Desktop Support manages hardware and software for workstations, printers, scanners, plotters and mobile devices.

Asset Management is responsible for licensing and life-cycle tracking of all technology assets. In addition, IT provides a service desk that resolves some 20,000 end-user requests annually.

In the past two years, the Infrastructure Division has worked extensively on reinforcing our department's resiliency to support the County's Continuity of Operations Plan (COOP) and our cyber-security posture, given the increase in threats and phishing efforts. In addition, the Division has focused on meeting the evolving Criminal Justice Information Services compliance standards in support of the County's public safety mission.